FREQUENTLY ASKED
Got questions? We've got answers. Here are some of the most common questions our customers ask.
We accept returns within 14 days of delivery. The items must be unworn, unwashed, and in their original condition with tags attached. Please visit our Returns & Exchanges page for full details and to initiate a return.
Our signature Potli Purses involve intricate handwork and take 2 days to process. After processing, standard domestic shipping takes 3-5 business days, while express shipping takes 1-2 business days.
Yes! We ship worldwide. International shipping costs and delivery times are calculated at checkout based on your location. Please note that customs duties and taxes are the responsibility of the customer.
We process orders very quickly to get them to you as fast as possible. If you need to make a change or cancel, please email us at contact.shahiboutique@gmail.com within 1 hour of placing your order. We will do our best to accommodate your request, but cannot guarantee it if the order has already entered production.
Once your order has shipped, you will receive a shipping confirmation email with a tracking link. You can also use the 'Track Order' link in our navigation menu at any time to see live updates.
Yes, our core collection, especially our Potli Purses, are meticulously handcrafted by skilled artisans. Because of this, you may notice slight variations in the embellishments, which makes each piece entirely unique.
Still have questions?
Contact Customer Care